How Avalon Helped a GP Surgery Reclaim Its Car Park

A busy GP surgery, located by a bustling high street, was dealing with a big parking headache. Shoppers and visitors from nearby businesses were using the surgery’s car park, leaving patients and staff with nowhere to park. This was causing delays, frustrations, and a lot of unnecessary stress. Avalon stepped in with a smarter parking solution, ensuring everyone got a fair shot at the parking they needed, making life easier for patients and healthcare staff.

The Challenge

The surgery’s car park was facing a few key issues:

• Unauthorised use by shoppers and visitors to local businesses

• Not enough spaces for patients and staff when they needed them

• Frustrated patients, causing appointment delays and unnecessary stress

• Disrupted schedules and delays in care

• Stressful operations for staff who had to deal with parking chaos every day

The Solution

To help the surgery regain control of its car park, Avalon delivered a tailored solution with the following key measures:

• Clear signage was installed to indicate the car park is for surgery use only, helping deter unauthorised visitors.

• ANPR cameras were deployed to monitor vehicle activity and automatically identify unauthorised parking.

• A permit system was introduced for staff, with an easy to use iPad for patients to register, ensuring only authorised vehicles could park during operational hours.

• Sensitive enforcement was carried out using Avalon’s fair and respectful approach.

• A user-friendly online portal was provided, giving the surgery full control to manage permits and monitor parking in real time.

The Results

The results were both immediate and significant:

• 90% reduction in unauthorised parking within the first month, restoring order and efficiency.

• Consistently available parking for patients and staff, eliminating daily frustrations.

• Increased patient satisfaction, with fewer missed or delayed appointments due to parking issues.

• Positive feedback from staff, who enjoyed smoother operations and reduced stress throughout the day.

“I have been super impressed by the effectiveness of your system to control unauthorised car parking at our health centre site. It has resolved parking problems, and now we have spaces for patients to park, brilliant!” — A.E, Practice Director, NHS Medical Practice

Got parking problems? We’re here to help. Let’s chat and see how we can fix it together!